Frequently Asked Questions
Payment and Coverage
How do I pay for services?
Untangled Connections Counselling accepts payment via Interac e-transfer or credit card.
Payment is taken at the end of the session. Once payment is received, you’ll be provided with a receipt that you can submit for reimbursement if this is an option for you.
Are these services covered by insurance?
Insurance coverage varies depending on your provider and specific policy.
Many insurance plans cover services provided by a Registered Clinical Counsellor. I encourage you to check your extended benefits package or contact your provider directly to confirm your coverage.
Some providers that typically cover Registered Clinical Counsellor services include:
Canada Life
Chambers of Commerce Group Insurance
Green Shield Canada
Manulife
Pacific Blue Cross
Sun Life
If your provider isn’t listed here, please check with them directly, as this isn’t an exhaustive list.
Can I see you through my EAP/EFAP program?
Employee Assistance Programs (EAPs) and Employee and Family Assistance Programs (EFAPs) are a great option for counselling. Typically, a counsellor must be registered with the specific EFAP provider to offer services.
I am currently registered with:
BCI (formerly Brown Crawshaw)
Arcora
If your EFAP provider isn’t listed, feel free to reach out. I’m open to registering with some additional providers. Alternatively, some EFAPs allow clients to access services with an “out of network” provider—check with your EFAP to see if this is an option.
Are there other ways to have services covered?
Yes! You may be eligible for coverage through:
Other funding options may also be available—these are just a few I currently work with.
Counselling Process
Is counselling right for me?
People seek counselling for many reasons. Some want support for specific concerns like anxiety or trauma. Others may be navigating a rough patch in a relationship, processing a life transition or loss, or simply wanting to understand themselves better and learn new skills. If you’re curious whether counselling could be helpful for you, reach out—we can chat about your options.
How do I start?
Step 1: Head over to the contact page and choose a time for a free 15-minute consultation call.
Step 2: I’ll call you at the time you selected. During the call, I’m happy to answer any questions you may have and share more about the counselling process. I may also ask a few questions to ensure I’m the right fit for your needs and goals.
Step 3: At the end of the call, if it feels like a good fit, we’ll book your first session and I’ll send you an email with all the details. Ta-da—you’re all set!
How do I choose a counsellor?
Finding the right counsellor is so important for your healing journey. Every therapist has a unique style, approach, and availability. I encourage you to connect with a few counsellors to see who feels like the best fit. A free 15-minute phone consultation is a great way for us to get to know each other and decide if we’re a good match.
How many sessions will I need?
Great question! The truth is—it depends.
Some people work through a specific transition or gain tools within 3–5 sessions, while others prefer longer-term support to explore deeper patterns or manage ongoing stress. Counselling can be as short-term or long-term as you need it to be.
How often should I attend counselling?
We’ll work together to find a session frequency that feels right for you. Many clients find weekly or biweekly sessions helpful at the start to build a strong therapeutic relationship and begin practicing new tools. Over time, some shift to monthly or “as needed” sessions, while others prefer to continue more regularly as they work through specific challenges.
What can I expect in my first session?
Our first session is about building connection and setting the foundation for our work together. We’ll complete consent forms, discuss confidentiality, and begin exploring what brought you to counselling and what you hope to get out of our time together.