Privacy Policy


Effective Date: July 6, 2025

At Untangled Connections Counselling Ltd., your privacy and confidentiality are top priorities. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with Canadian privacy laws, including PIPEDA and applicable provincial legislation.

1. Information We Collect

We may collect:

  • Personal details (e.g., name, email, phone) provided via forms, emails, or phone calls

  • Payment information processed securely through third-party platforms

  • Technical data (e.g., IP address, browser type)

  • Cookies and similar technologies (see section 3 below)

2. How We Use Your Information

Your information helps us:

  • Respond to inquiries and schedule appointments

  • Provide counselling services and follow-up

  • Process payments and issue receipts

  • Improve website functionality and user experience

We will never sell or share your personal information without your consent, except where required by law.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand how visitors engage with the site. Cookies are small text files stored on your device that support basic functions—like remembering preferences—and help us enhance the performance of the website.

We use Google Analytics, which collects information such as your IP address, browser type, pages visited, and time spent on the site. This data helps us understand general usage patterns so we can improve site design and content. Google Analytics does not identify individual users, and your data is anonymized and aggregated.

You can opt out of Google Analytics tracking by adjusting your browser settings or installing the Google Analytics Opt-Out Browser Add-on.

You may also disable cookies in your browser settings, but this may affect site functionality. Third-party tools (like Squarespace Analytics) may also use cookies under their own privacy policies.

4. Disclosure of Information

We share data only:

  • With your consent

  • When legally required (e.g., court orders)

  • To fulfill ethical obligations (e.g., imminent risk of harm)

5. Retention of Data

We retain your information only as long as necessary for the purposes outlined above or as required by law.

6. Your Rights

You may request access to, correction of, or deletion of your data (subject to legal and ethical obligations) and withdraw consent for future communications.

7. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access or disclosure.

8. Third-Party Links

This website may contain links to external websites. We are not responsible for their privacy practices or content.

9. Governing Law

This policy is governed by the laws of British Columbia, Canada.

10. Contact

For privacy concerns, email: julie@untangledconnections.ca